Warranty Claims

All Information Fields Required for Warranty Claims

To send a unit in for warranty, we need the following information on the form.

Do not ship the unit to us.

We will email you a RMA ticket number and return shipping instructions.

You will ship it directly to the Unication Product Services Division and they will repair or replace it, and ship it directly back to you. You will be required to submit a shipment tracking number when shipping.

  • Charges may apply if a product is out of warranty, physical damage/abuse charge, or out of dealer network.
  • Physical Damage/abused pagers will not be repaired or replaced.(Example: Damage from being ran over or dropped from a moving vehicle)
  • You will be notified of any cost after all information is submitted to Unication for an RMA ticket number.
  • 1. NEW ELIGIBILITY REQUIREMENT- Limited to devices under 5 years old:
    The Flat Rate Repair Program is available to OOW (Out of Warranty) devices under 5 years of age (based on the Dealer’s Unication invoice date). Beginning Monday, March 14, 2022, the Unication flat rate repair/replacement program will be limited to device serial numbers that are less than 5 years old. If a device is received that is over 5 years old with no warranty, it will be returned unrepaired.2. NO REPAIR/REPLACEMENT- Devices with Physical Damage:
    Effective immediately, Unication will no longer offer repair/replacement on physical damage devices with conditions that are not covered under warranty as stated in the Consumer Limited Warranty document. If a product is determined to be unrepairable/uneconomical to repair/replace due to physical damage, the device will be returned unrepaired, in the same condition as received.What is covered?
    Any defect in materials or workmanship.What is not covered?
    Warranty does not cover
    damage resulting from accidents, damages while in transit to an authorized warranty service center, alterations, unauthorized repairs/modifications, failure to follow instructions, customer abuse (including broken housing, broken displays, or water damage exceeding the limits of ingress protection), fire, flood, and any natural/man-made calamity.

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