While we are easy to work with and want you, our customer, to be happy please review our return and refund policy before making a purchase. Customer can expect approved refunds within 5 days upon us receiving and inspecting the return shipment for condition and/or missing or damaged items. All returns will be assessed and return fees will be determined on the condition of damage or for missing parts.
We accept Visa, MasterCard, Discover, American Express credit cards and Paypal.
Special Order Items
Certain models, frequency ranges, and item are special order and, therefore, we do not accept unapproved returns on these items. However, we will work with you to try and find a solution. Please call 717-859-2021 and speak with one of our representatives.
If your product is a stock item, we accept approved returns within 10 days (less a 15% restocking fee) if the item:
(1) Item has not been unpackaged and in all new packaging.
(2) Has not been programmed, unpacked, or used.
(3) Is returned in perfectly new condition.
(4) Wrong model/frequency orders can be exchanged with permission for correct model. Shipping will not be refunded.
Approved returns can be returned by any insured carrier or dropped off in person at our office. No items will be refunded that are returned without approval. Customer is responsible for all shipping and ship costs. Shipping insurance must be purchased to cover the invoice value. All claims for any shipping damage is the customers responsibility
All items that are approved to be returned should be sent to the following address:
Rays Pager Sales
389 Millway Road
Ephrata PA 17522
Please feel free to contact us if you have any questions.